“With Birchwood, we can be sure of a responsive service and positive feedback.”
Quality service and customer focus is at the heart of the way HR consultancy Chiumento does business.
The privately-owned company was founded in 1994, and the founder and Chief Executive Sarah Chiumento is still closely involved today. The company has years of experience in delivering career management and HR consultancy, plus a value-driven approach, which has helped it to build a significant reputation in the fields of career transition, talent management and interim management, delivering services nationally from offices in London, Manchester and Oxford.
Client services director Olwyn Burgess says that awareness of the Chiumento ethos is a key factor in its long-standing and successful relationship with Birchwood. She explains: “We need to know that whoever we recommend to our clients will do a good job. That is what Birchwood delivers and, in doing so, has become a trusted partner.”
Birchwood was already an established Chiumento consultant when Olwyn joined the company in 2006, but she had previously worked with the firm at two other organisations during her 18-year HR career. In her new role, in which she is responsible for all aspects of service delivery to clients, she was more than happy for the relationship to continue.
She says: “If we are working with an organisation that may be closing a factory or depot, we are often asked to provide financial advice to the people who are leaving. It is then more costeffective for us for Birchwood to go in and run a workshop on financial planning or retirement or pensions.
“Birchwood will provide everything from a workshop, giving an overview of financial planning to people who have never really thought about it in much detail, to a session delivered in conjunction with the organisation’s own pensions provider, to one-to-ones with senior executives, who are much more financially savvy.
“Whatever they do, it will be specific and tailored – for example, in giving individual advice, they ensure they have a thorough understanding of that person’s attitude to financial risk and their current and future circumstances, so that they can advise them accordingly.
“Our brand is very important to us and Birchwood is very aware of the importance of our brand to our clients, which is why they have become a trusted partner. With Birchwood, we can be sure of a responsive service and positive feedback.”
